Frequently Asked Questions (FAQ) on Block Management

Q1: What does a block management company actually do?

A block management company oversees shared areas of residential or mixed-use buildings, covering cleaning, gardening, repairs, service charge collection, insurance, and fire and building safety compliance, including all obligations under the Building Safety Act. Temphis provides proactive financial planning, hands-on oversight, and 24/7 emergency response, exemplifying the best in Temphis block management services.

Q2: Why do blocks need professional management?

Without a professional manager, buildings often face neglected maintenance, rising costs, disputes between leaseholders, and legal risks if compliance is overlooked. A professional firm like Temphis provides expert block management services in North Wales & London to ensure your property is well-run, compliant, and financially sustainable, relieving directors or freeholders of the daily burden.

Q3: What’s the difference between block management and property management?

Property management typically relates to rental properties managed for landlords. Temphis is a trusted residential block management company providing compliant and transparent block management services, including maintaining communal areas like lifts, roofs, gardens, and parking facilities shared by multiple leaseholders. Our expert team ensures proper upkeep, building safety compliance, and efficient property inspections, supporting landlords and residents alike with proactive estate management.

Q4: What makes Temphis different from other block management companies?

Temphis is a leading block management company that combines the professionalism of a national firm with the responsiveness of a boutique provider. We manage high-rise estates and residential buildings across North Wales, Central London, Greater London, and the South East, focusing on building safety compliance and transparent property management. As a RICS-regulated residential block management company, we specialise in statutory compliance, expert service charge management, and proactive estate oversight, ensuring resident satisfaction and asset protection.

Q5: How does Temphis ensure transparency for leaseholders and directors?

Temphis provides dedicated NatWest client accounts for service and reserve funds as part of our high-rise block management services. All transactions are managed via Wise with full online audit trails, ensuring absolute financial transparency and preventing any misuse of funds.

Q6: Do you have experience with high‑rise and complex estates?

Yes. We’ve managed estates such as Grange Gardens (SE1) and Princes Park Apartments (NW5) with on-site staff, concierge services, complex M&E systems, fire safety requirements, and Temphis block management expertise. We apply this knowledge across all regions, including Greater London, the South East, the North West, and North Wales.

Q7: How does Temphis manage service charge money?

Funds are always held in separate, ring-fenced NatWest accounts as part of Temphis block management services in North Wales & London. Our annual budgets are prepared, consulted on, and reconciled at year-end, ensuring transparency. Independent accountants verify accounts for clarity and transparency, underscoring Temphis's commitment to clear and compliant property management.

Q8: What happens if leaseholders fall into arrears?

Our exact Temphis approach follows a fair but firm arrears recovery process. Early reminders are issued, followed by legal escalation where necessary. For buildings governed by the Building Safety Act, arrears are managed in line with statutory protections and cost caps, respecting the standards set by temphis block management.

Q9: Can Temphis reduce service charge costs?

Yes. Temphis frequently reduces costs by re‑tendering contracts, using smart meters for accurate billing and leveraging a vetted contractor network. Many buildings have seen utility and service savings of up to 20%, demonstrating our expert block management services with transparent contractor costs.

Q10: Do you have your own contractors or use external firms?

We use a vetted panel of trusted external contractors to guarantee compliance, quality and competitive pricing in our Temphis block management services. This approach ensures high standards and transparency in every project, whether in North Wales or London, and aligns with our commitment to delivering expert and compliant property management.

Q11: How are repairs and emergencies handled?

Residents can report issues through MyBlockman, email or phone, with the temphis block management services ensuring a fast, accountable response via our 24/7 emergency line staffed in-house. Our reliable block management in North Wales provides compliant and transparent services, including property inspections and building safety compliance.

Q12: Can residents suggest their own contractors?

Yes. Directors and leaseholders may recommend contractors, provided they meet insurance, health and safety and compliance requirements, under Temphis block management services. We ensure that contractor recommendations align with our standards for insurance and safety, maintaining high construction management standards for North Wales and London properties. Temphis, a RICS regulated residential block management company, delivers compliant, transparent and hands-on property management, focusing on asset protection and resident satisfaction.

Q13: How do you manage Building Safety Act obligations?

Temphis provides dedicated BSA records and bank accounts for each affected building, ensuring the Golden Thread of information is maintained. As part of our high rise block management services, we manage Section 20 consultations, administer leaseholder cost caps, and liaise effectively with councils, insurers, and the First-tier Tribunal as required, all while emphasising transparent contractor costs.

Q14: Do you handle fire safety requirements?

Yes. Temphis offers comprehensive fire door inspections, FRA reviews, EWS1 processes, and coordinates with councils, insurers, and remediation contractors. All updates are communicated clearly to leaseholders and directors, highlighting Temphis' commitment to transparent and hands-on block management services.

Q15: What health and safety measures do you cover?

Temphis manages statutory testing including lifts, alarms, emergency lighting, and Legionella compliance, with reports uploaded to the online portal for easy access. As a leading home management company, we also provide transparent contractor costs and regular property inspections to ensure optimal building safety and resident satisfaction.

Q16: Do you manage RTM (Right‑to‑Manage) companies?

Yes. We support RTM directors with accounting, compliance, administration, and operational control, while directors retain overall authority. Temphis specialises in block management services, offering compliant and transparent property management solutions across North Wales and London, including high-rise and estate management.

Q17: Can Temphis take over from my current managing agent?

Yes. Temphis follows a structured transition plan involving reviewing leases, re‑tendering services, transferring funds and records, and addressing urgent issues within the first 90 days, ensuring smooth block management services with transparent contractor costs.

Q18: How do residents and directors communicate with you?

Residents can log issues via MyBlockman as part of Temphis block management services. Directors have direct phone and email access to their dedicated property manager and senior team, ensuring efficient and transparent property management. Temphis provides compliant, hands-on estate management across North Wales and London, focusing on asset protection and resident satisfaction.

Q19: Do you only work with leaseholder‑led buildings?

Temphis works with freeholders, developers, housing associations, investors, RTMs and RMCs, providing expert block management services tailored to each client type. We specialise in compliant and transparent property management, including day-to-day estate operations, building safety compliance, and major works coordination across North Wales, London, and the South East.

Q20: Where does Temphis operate?

Temphis manages residential blocks across North Wales, Central London, Greater London, the South East, and the North West of England. As a trusted residential block management company, Temphis provides compliant, transparent, and hands-on property management services, including expert service charge management and building safety compliance. Our team, founded by Chartered Surveyors, is dedicated to protecting asset value, ensuring statutory compliance, and enhancing resident satisfaction through proactive estate management.

Q21: How quickly can you start managing a new building?

Most contracts allow handover within three months. In urgent cases, Temphis can complete transitions in just a few weeks depending on document availability, ensuring efficient block management services in North Wales.

Q22: How do I get a quote for my block?

Temphis block management offers tailored property management solutions, ensuring compliant, transparent, and hands-on services. Contact us via the website or email with details of your block, and we will prepare a proposal including a clear fee structure.

Q23: Do you provide block management in Central London?

Yes. Temphis specialises in high rise block management and manages complex buildings throughout Central London, including those requiring Building Safety Act oversight. As a trusted residential block management company, Temphis also delivers transparent services such as property inspections and compliance support for North Wales and London properties.

Q24: Do you provide block management in Greater London?

Yes. We manage buildings of all sizes across Greater London, including small residential blocks and large, complex estates with plant rooms and concierge services. Temphis is a RICS regulated residential block management company specialising in transparent and compliant services such as property management, building safety compliance, and major works coordination.

Q25: Do you provide block management in the North West or North Wales?

Yes. Temphis provides full block management services throughout the North West of England and North Wales, offering the same compliance‑focused, hands‑on management approach as in London. As a leading temphis block management provider, we excel in high rise block management and local block management services with monthly property inspections, ensuring statutory compliance and resident satisfaction.

Q26: What types of buildings do you manage?

Temphis offers expert block management services in North Wales & London, managing apartment blocks, high‑rise developments, complex mixed‑use estates, buildings with heat networks or shared plant, BSA‑affected buildings, new‑build developments, and buildings requiring operational turnaround.